Liberty offers an easy return/exchange policy. You can raise a request within 3 days of delivery if the product fails to meet your expectations

• Product should be returned in the same condition as received, with original packaging, invoice, and tags.
• Partial returns are accepted; you can request return for one or all products in your order, a complete unboxing video is mandatory for claim validation.
• For wrong, empty, used, or incomplete products, a complete unboxing video is mandatory for claim validation.
• Claims submitted without the unboxing video will not be eligible.
• Please note that shipping charges are non-refundable for customer returns. Only the product value will be refunded.
• In case of exchange and return only size level change is possible we will not accept any change in article and color.
• If the customer raised the exchange then customer will only get the exchange order he will not get any refund.
• In case of exchange order if the product got out of stock then he will get the gift card only.
• Non-Returnable Items

The following items are non-returnable and non-exchangeable for hygiene and safety reasons:

• Perfumes

How to Raise a Return/Exchange

Registered customers:

Customer service→ Return request→ Fill order number Fill registered phone number → Click "Return" → Fill required fields → Choose "Replacement / Refund".

Customer Support

Phone: +91-93541-11126
WhatsApp: +91-7015999710
Email: lsocare@libertyshoes.com

Customer Care Timings: Monday to Friday (10:00 AM – 01:30 PM & 02:30 PM – 05:00 PM).

Our standard delivery typically takes 5 to 7 days, though this duration may extend depending on the location and courier services.

Refund Policy

• In case of prepaid refunds will be issued to the original payment method within 5–7 working days once the shipment marked return is picked in our system.
• Items must be returned in perfect condition with original packaging.
• Non-compliant returns will not be accepted.
• Returns, exchanges, or refunds are not available for international customers due to high shipping costs.
• Refunds for Cash on Delivery will be provided in terms of Gift card. The validity of the Gift card will be for 1 year from the date of accrual.

Note: We recommend trying shoes on a carpeted surface to avoid damage. Avoid using the product outdoors before deciding to keep it.