TERMS

We have made every effort to display as accurately as possible the colors of our products that appear on VOGANOW.COM. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Should you receive an item that is not in perfect condition please contact us immediately. Any request received post 48 hours will not be accepted.

Voganow reserves the right to do a thorough quality check of the product to ensure product quality before issuing a credit. This procedure may take up to 48 hrs after the product has arrived back to our warehouse.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer. No amount will be reimbursed in this case.

Since each of our product are hand finished there may be slight color variation from the displayed image or from one product to another. In such cases, if you are not happy with the color we will certainly offer you an exchange first, before straight away heading to refunds.

• Products must not be used, washed, damaged and they must be unworn.
• Goods must returned to our warehouse in "perfect condition and without any sign of wear".
• All products must be returned in their original packaging , accessories and with brand tags intact.
• The product should be sealed in order to ensure safety during transit.

Voganow will not be held accountable in case a product is lost or damaged in transit because of unprotected packaging when being returned.

Should you receive an item that is not in perfect condition or has size or color issues, please contact us and intimate us immediately within 48 hrs of delivery. Returns are accepted upto 7 days from delivery.

Returns outside these timeframes may be accepted at the discretion of VOGANOW and may only be refunded as a store credit.

Once your request is received we shall resolve it within 5 Business days. This may require you to share the images of the product received.

NOTE : Products purchased under any promotion, clearance sale, Deal of the Week Page and offer can only be exchanged or returned for store credit.

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion. Shipping charges in such cases may be charged.

- Items valued more than 9,999 INR or higher can only be exchanged against any other product on the site or for store credit from Voganow. Cash back will not be accepted.

- Made-on-Order products including jackets, shoes, bags , phone cases etc can only be exchanged or returned for a different size and not refunded.

- Custom-made products like personalization on product are considered as final sale and are processed only as prepaid orders.

- Items on clearance, combo offers, Deal of the Week page, sale of 50% or under festive discounts are considered as final sale and can only be returned or exchanged for a store credit subject to our discretion.

- Items that are worn out or used and not returned in the original condition with complete packaging, tags and accessories will not be eligible for any returns or exchanges.

- Gifts cards are not returnable and can't be exchanged for cash.

- Store credit or Gift Cards can be used anytime for up to 365 days (1 year) from the date of issue.

We strive to ease the pickup process for you in case of returns or exchange.

We ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges in the form of store credit in your wallet against the original receipt.

For scheduling a reverse pickup, kindly contact us over the phone at one of our customer care numbers. Also you may drop a mail at [email protected] and mark in cc [email protected]